Close

Forgot your password?

SMPE on Facebook SMPE on Twitter

Returns Procedure

We're sorry you're having to return an item to us, we have establised a returns procedure which has been designed to cause you minimum inconvenience.

1. Log your return at the bottom of this page or email rma@smpe.co.uk.
2. Make sure you update your email address and phone number.
3. You will then receive our RMA form with vehicle information sheet (warranties and incorrect for application), which needs to be filled in and placed in the box.
4. Send your return within 5 working days. If you need us to arrange collection confirm number of boxes to rma@smpe.co.uk. Fedex will collect next day.

Returns Policy

Reason
Notification Period
Notes
No Longer Required
14 Days
Carriage charged £7.95, if collected by SMPE. Collections refused due to not being ready £11.00.
Incorrect for Application
14 Days
Vehicle information inc. reg. no. required and verified before return can be authorised.
Damaged
24 hrs
Notification within 24 hours in writing. (If parts have been on customer's shelf beyond the notification period a 15% handling charge will be applied if accepted for return.)
Late Delivery
24 hrs
Order Discrepancies
48 hrs
Faulty Goods
Within warranty period
Vehicle Information form must be filled in and returned with goods. You can download it here

 

Diesel Core Return Guidelines

Click here to download the diesel core acceptance and rejection guide.

Request a Return - Log In to Autofill these fields

SMPE Account Code:

Company Name:

Your Reference:
Address
Town:
County:
Postcode:
Email Address:
Enter Contact Name:
Enter Phone Number:
Fax Number:
Other Information:

Goods to be Returned


   
Quick Links
About SMPE
Our Twitter Feed
Technical Support
Contact Us
Read Our FAQ
Privacy Policy
....
Request a Price List
Warranty Procedures
Catalogues
Careers
Bluestreak Fault Form
Twitter Updates