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Returns Procedure

We're sorry you're having to return an item to us, we have establised a returns procedure which has been designed to cause you minimum inconvenience.

1. Log your return at the bottom of this page or email
2. Make sure you update your email address and phone number.
3. You will then receive our RMA form with vehicle information sheet (warranties and incorrect for application), which needs to be filled in and placed in the box.
4. Send your return within 5 working days. If you need us to arrange collection confirm number of boxes to Fedex will collect next day.

Returns Policy

Notification Period
No Longer Required
14 Days
Carriage charged £7.95, if collected by SMPE. Collections refused due to not being ready £11.00.
Incorrect for Application
14 Days
Vehicle information inc. reg. no. required and verified before return can be authorised.
24 hrs
Notification within 24 hours in writing. (If parts have been on customer's shelf beyond the notification period a 15% handling charge will be applied if accepted for return.)
Late Delivery
24 hrs
Order Discrepancies
48 hrs
Faulty Goods
Within warranty period
Vehicle Information form must be filled in and returned with goods. You can download it here


Diesel Core Return Guidelines

Click here to download the diesel core acceptance and rejection guide.

Request a Return - Log In to Autofill these fields

SMPE Account Code:

Company Name:

Your Reference:
Email Address:
Enter Contact Name:
Enter Phone Number:
Fax Number:
Other Information:

Goods to be Returned

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